TUESDAY, JANUARY 10, 2023 - MISSION

TUESDAY, JANUARY 10, 2023 - MISSION

Yesterday, I labeled myself as “an evangelist for the LOVE WINS philosophy”.  Now I don’t really understand what that means, but - hey - it sounds good!!! <grin>.  

LOVE NOT HATE

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In the Baldrige approach, there are three basics:: MVV - Mission, Vision, and Value.  For the next few days, I will be writing about Mission (today), Vision (Wednesday), and Value (Thursday) - but as it applies to us as individuals and especially at this time of year when people are thinking about setting goals for the year (or, “New Year’s Resolutions”). On Thursday, I will bring in more processes for evaluating mission, vision, and value; and also to determine quality.

I’ll try to wrap this in a “Total Quality Love” package (as a subset of Total Quality Management).  (Somehow as I’m writing this, my brain is slipping into academic mode).

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So, what is “quality’? 

One online definition says, “the standard of something as measured against other things of a similar kind; the degree of excellence of something.”

Some businesses say you can get two of these three:  quality, price, and service.  Let’s say I’m buying a new television set.  

I want one that has the best quality.  The colors are great, the voices and sounds are great, the case is strong, and everything is “quality''.

But, I want one that is the cheapest price (or close to the cheapest price).  

And, the third is great customer service.  If I need to call the company can I get through the first time, will the representative (aka “rep”) be helpful and try to help me?

You might get two of the three - great customer service and a great price, but - a lousy product.  Or great customer service and great quality,but - at a high price.  Or a great product (great quality) at a great price, but if something goes wrong - too bad.  

SO, CAN HUMAN BEINGS BE “QUALITY” PEOPLE?

Sure, why not?  The amount of excellence in an individual.  Can a human have excellence?  Sure.  Do you have some form of excellence in your life?  How so?

We’ll talk more about vision and value in the next few days.  I liken myself like two people in the Christian New Testament - Peter and Barnabus.

Peter the rash one.  Peter. who gets out of the boat to walk on the water (because Jesus had invited him); Peter who said he wouldn’t deny Jesus and yet denies him three times.  Peter says “Let’s build three tents (which Elijah and Moses appeared with Jesus).  I’ve been rash.  That isn’t necessarily a “quality” trait, but Peter was pretty dedicated to his leader.

Barnabus is called “the son of encouragement”.  Now, that one is the “me I want to be”.  I think I’ve been an encourager throughout my teaching career.  A mentor.  A cheerleader.

How does that fit in with the LOVE WINS philosophy?  

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Mission Explains your company’s product or service offering. It identifies the company’s core values. It is used to connect how your company's offering aligns with your values.

(And, maybe the hardest: Condense these statements into one. Make sure it’s clear, concise, and free of fluff.

So, let’s try this for a mission statement (first draft):

Concept: Karen White, Total Quality Love Consulting offers companies, groups, organizations, and individuals consulting in positive reinforcement, kindness, nicety, and agape love.  We offer adaptive ideas and solutions underwritten by empathy and transparency.

MISSION STATEMENT FOR KAREN WHITE, TOTAL QUALITY LOVE, CONSULTING

Total Quality Love Consulting, encourages kindness, empathy, and agape love 

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It is short and sweet(?) - concise, clear, and (maybe) not too much fluff!!!

I’m using guidelines from:

https://blog.hubspot.com/marketing/inspiring-company-mission-statements 

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HERE ARE SOME SAMPLE MISSION STATEMENTS:

• Life is Good: To spread the power of optimism.

• Sweetgreen: To inspire healthier communities by connecting people to real food.

• Patagonia: We’re in business to save our home planet.

• American Express: Become essential to our customers by providing differentiated products and services to help them achieve their aspirations.

• Warby Parker: To offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses.

• Honest Tea: To create and promote great-tasting, healthy, organic beverages.

• IKEA: To create a better everyday life for the many people.

• Nordstrom: To give customers the most compelling shopping experience possible.

• Cradles to Crayons: Provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive – at home, at school, and at play.

• Universal Health Services, Inc.: To provide superior quality healthcare services that: PATIENTS recommend to family and friends, PHYSICIANS prefer for their patients, PURCHASERS select for their clients, EMPLOYEES are proud of, and INVESTORS seek for long-term returns.

• JetBlue: To inspire humanity – both in the air and on the ground.

• Workday: To put people at the center of enterprise software.

• Prezi: To reinvent how people share knowledge, tell stories, and inspire their audiences to act.

• Tesla: To accelerate the world's transition to sustainable energy.

• Invisible Children: To end violence and exploitation facing our world's most isolated and vulnerable communities.

• TED: Spread Ideas

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Some of these are longer, but most are short and to the point of a company or an organization's mission. 

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Tomorrow, we’ll tackle the next step - WHAT IS MY VISION for Karen White, Total Quality Love Consulting!!!

LOVE WINS

LOVE TRANSFORMS

KAREN ANNE WHITE, © JANUARY 10, 2023